Reviews
Shirley Huntera week agoVery fast and easy to rent from. Facility is very clean, well lit, and secure. Very happy to have a storage unit here!
Susie Regaliaa week agoThis location is clean and very secure! Not to mention the fairest deal around for heated and cooled storage! I have used them in the past and had very bad experiences with the old manager, I believe a young kid named Jason. He is gone, and more professional and mature management is now over seeing the business. It makes all the difference from my phone call asking info, to coming in to sign those papers, this time I was treated kindly and with respect. It was a great and fun experience and i will use this location again if i need to!! Thank you
Thomas Damrow2 weeks agoGreat service. Explaining everything in detail with a sense of humor. We appreciate everything we experienced on setting up our rental space.
Debra Weaver3 weeks agoJust had a seem less move in , the people there really work with you to make certain that you are satisfied.
Thanks to Alex, David, Tony and Riley fir making the move in smooth!
Diane Hicks2 months agoEasy rental process and friendly staff. Facility is clean and well maintained. Loading dock made unloading easy - especially during a snowstorm!
Brad Tenniea month agoSo far, so good. Got access to my unit yesterday and utilized the covered loading dock area while it was pouring rain. Definitely a life saver. No issues with keys or codes and check-in to receive those items a couple weeks ago was a breeze.
Judith Smitha month agoGetting in - they were clear and concise, willing to match the amount if we found another and assisted with a smooth rental. Moving in - we utilized their enclosed moving truck for free. First month in - all is good!
Jeane Grimma month agoGreat customer service and great price. I chose here over somewhere else because of the helpful service i received when asking questions.
Tom Blancharda month agoStaff made getting the unit setup fast and easy.
Courteous, friendly and easy to use. 2????
Kathleen Gorlewskiin the last weekClean facility. Great staff.
Very helpful. No pressure. Easy access. Great experience for a first time storager.
Kory Davisin the last weekGreat group of people to work with I could find a storage unit to park my work equipment in anywhere and they did everything they could to get me a unit that would work went way out there way for me best place ever
Laurel Xoxoxoin the last weekGreat staff, always work with you to try and meet your needs. The facility is clean and safe and their security is amazing- as a client you can walk in and see the cameras at work on large screens.
Rose Moterin the last weekFriendly, knowledgeable staff. Clean, well-kept facilities. I’d never rented a storage unit before, and Annie made me feel very comfortable leaving practically everything I own under their supervision. Highly recommend ðŸ‘ðŸ»ðŸ‘ðŸ»
Jean Stanleyin the last weekVery friendly & welcoming from the time you enter until you leave! Great prices and very clean!!++ a free truck rental!
Theresa Colemanin the last weekEasy sign up and fast and friendly service! Moving is the worst, but they made one part of the process easier. :)
Terry Smithin the last weekThe units are very nice and the service is very friendly. I would recommend using this business for your storage needs.
Aaron Cin the last weekNow if there was ever a storage place that deserved 5 stars it's this one. Easy to navigate and very much enjoyed speaking to the staff.
Jamie Oin the last weekAmazingly easy experience to rent space. Free truck use was beyond helpful! Staff was very friendly and helpful. Feel comfortable leaving my items in storage here.
Ric Schultzin the last weekThis is the 2 time over 3 years that I've rented space from Storage Master. Both times were the perfect customer-centric experience. Friendly, knowledgeable, and most of all helpful support staff. The place is clean and secure. The price is right, and the free use of the truck is amazing!!
Alesha Gin the last weekThe customer service can't be beat! From the minute you walk in the door they take care of you like family. Prices are the best around!
Luis Cartagenovain the last weekI just rented a space here, today I went to get my keys and see the place. It is the first time I rent a storage space. The gentleman at the reception went out of his way to explain how the storage system works, where are the access gates and doors, access numbers, how the keys work and then he walked me to my unit and demonstrated how the lock works. Great customer service!
Bobbie Petersin the last weekWe have used Storage Masters - New Berlin over 3 times in the last few years for short term storage. Always a painless process and has been a real asset when we need to store items. Great team, always very nice!
JAY RAVICHANDRANin the last weekStaff (Kyle and Amy) was friendly and helpful. Storage space was clean and just what I needed. I would recommend it to anyone. It was a great experience working with them.
Karthik Ashokanin the last weekFantastic service! We originally rented a 10'x25' unit, but as the move started, we realized that it was going to be too small (based on the size of the trucks). Kyle, from Storage Master, quickly changed our unit to a 10'x30' and we only has to pay the additional cost of that unit (no cancellation or change fees!). Additionally, we needed a second unit and they were able to find it just adjacent to the first unit! The service alone deserves 5 stars. Also, there are multiple doors around the buildings and loading dock so that the movers were able to quickly unload (saving us hourly costs). Highly recommend!
Leah Jakubowskiin the last weekGreat service and clean units/office. We were able to get a unit and moving truck and move in the NEXT DAY!
Kevin Gilliganin the last weekStaff is very helpful. Facilities are well maintained and very accessible. Units are kept at a comfortable temperature and are very secure
Thomas Hinesin the last weekConsiderably Cleaner,Much Brighter, lots of carts all around,on every floor. The elevator was Awesomeness 👌 the full size roll up garage door was a big help too. All for Considerably Less than a local competitor. NOT much competition if you ask me😉
Luis Cartagenovain the last weekI just rented a space here, today I went to get my keys and see the place. It is the first time I rent a storage space. The gentleman at the reception went out of his way to explain how the storage system works, where are the access gates and doors, access numbers, how the keys work and then he walked me to my unit and demonstrated how the lock works. Great customer service!
Julius Fourstonin the last weekNew to the storage Master New Berlin location and it has been great customer care.
Rebecca Bergmannin the last weekThe service received was stellar. The office staff was beyond pleasant and helpful. Thank you both Samantha and Kyle for answering all of our questions and making the process easy and smooth.
Armand Lunain the last weekVery helpful staff and for some reason they remember my name when I pay in person monthly. Security cameras everywhere which gives piece of mind.
Laura Golnerin the last weekThe staff are always incredibly accommodating and friendly. Renting is a breeze and having a truck to use to move in was uber-fantastic!
cherell hollinsin the last weekThe service is excellent and they were very understanding and reasonable highly recommend!
Sue Smithin the last weekI had an awesome experience both on the phone and in person. They were able to change our reservation at the last minute which worked out great for us. Thanks Storage Master. You are the best!!
Patricio Espinosain the last weekVery easy to do business with. Great experience. Great follow up with calls.
Cailin Loosein the last weekStorage Master has been wonderful and the employees there are even better. We have been working with Keith and he has been so helpful and knowledgeable. Our unit was clean and easy to maneuver our furniture in to.
Nicholas J Wuchererin the last weekOur Set-up and move into Storage Master was Great. Keith and Samantha were both really helpful in answering questions and making us feel welcome.
Hannah Allenin the last weekThis is a very clean facility. People are very friendly and helpful. We really liked the idea of getting a free moving truck for the day. Thank you!
Hannah Baghain the last weekThis is a very clean facility. People are very friendly and helpful. We really liked the idea of getting a free moving truck for the day. Thank you!
Nicholas Cislerin the last weekGreat service! Samantha was awesome and made the rental experience fun! The unit was clean and ready to go and the use of the moving truck was a great help to start my storage unit experience! Keep on doing what you are doing!
Adam Marksin the last weekThe service is great! The units are in a great location and they have a variety of storage units to pick from. What could have been a bumpy transition when it comes to moving has been pretty painless thanks to Stoage Master.
Sara Crispin the last weekMy husband and I just started renting. The staff was extremely courteous and helpful. We were able to get everything moved in on day one with the free move in truck. Everything was easy to find and work with in the facility.
Simon Bouwmanin the last weekThe staff at the New Berlin location was easy to work with, very helpful and seemed eager to answer any question that we had! The facilities and units are clean and easy to use.
The only thing I would change is to install lights in the storage elevator in the uncontrolled climate building because it was a bit dark while loading our belongings into the elevator. Overall, I would recommend!
brad stevensin the last weekI'm a long time Tennant. Rent is a little on the high side,but you pay for the easy location. My rent, a 10 by 20 $165.00/Mo. 7am to 7 pm access . Nice folks in the office.
William Francisin the last weekJason and crew are helpful friendly and kind
The facility is great!
They keep it a Clean orderly facility and they truly exemplify great customer service!
Linda Johnsonin the last weekSamantha was a great help to us and very knowledgeable. She assisted with two units that were needed for individual family members and worked to find the best choice for us.
Sandy Min the last weekIt was wonderful dealing with Storage Master...they were very helpful with all my questions. The prices are reasonable and the fact they had a truck we could use put them over the top. I would always rent from them.
Pam Ferderbarin the last weekDealing with the staff at Storage Master New Berlin has been a dream. They are always helpful and pleasant. I plan to vacate my locker this evening and Kara has been so wonderful in terms of helping me complete the paperwork, etc. I forget my codes all the time and they are great about getting back to me with the needed assistance. My unit is in the climate controlled area - so far I have had no problems in nearly 4 years! I haven't been to the unit in 6 months, but I anticipate it will be perfect. Awesome company!
Debi Thomkain the last weekStorage masters was very helpful with our move. They have everything you need from boxes to rental trucks which are free when you get storage. They are nice and kept clean.
Peter Renwickin the last weekThe staff is very nice. The communication is excellent. The facility is nice and clean. I would recommend to all of my friends and family that need storage.
Emily Putzin the last weekI contacted Storage Master after a not so positive experience with another storage facility. From the initial phone call I made to Storage Master, I felt welcomed. When I arrived at the facility, the staff was incredibly accommodating and knowledgeable. I could not have asked for a better experience!
Jeremy Sorgentin the last weekGreat place to store your personal belongings. Having the free trucks really makes it a breeze to move in.
Hillary Din the last weekThese guys have been great. I absolutely love the customer service here! Everyone is so awesome and they do a great job. Rental of units and trucks is easy and simple. Payments can be made online. They are quick to respond via email or phone for questions. Plus the facility itself is always clean and safe. I will always store here!
Daniel Mearsin the last weekGreat service! Free truck rental with a storage unit is a great deal!
KC Zierothin the last weekJason at the New Berlin location was fantastic! Very thorough and helpful throughout the check-in process. I had never rented a storage unit before and he made it very easy! Thank you, Kim
Stacy Galloin the last weekVery convenient the way everything is set up. Everyone was great to work with.
Earl Schumacherin the last weekIt was very easy to rent the storage area, the people are very helpful. The storage area was clean and dry.
Kyle Gin the last weekGreat place felt safe at night and had easy time getting my stuff In and out.
Brianna Morrisin the last weekVery Grateful for the deal I was able to get with the truck! I had to move out due to the fact my boyfriend decided to skip town and leave me holding the bags. I am very grateful. Thank you so much fro the friendly staff and great Service!!
Jeff Behlendorfa week agoFriendly professional staff. Clean modern facility. Very well explained and up front about all the pricing and amenities. Easy from start to stored.
Oscar Becht2 months agoThe units are very secure and clean with easy access for the climate controlled ones. The staff is friendly, informative, and go above and beyond to assist you with all your needs.
Tiara Cohen3 months agoJason was so helpful and pleasant....he helped make everything go very smoothly, he was very knowledgeable....he was much needed and appreciated.....
Adriana Molina2 months agoAll the employees were super friendly! Moving can be a stressful time which causes a lot of worry. Having a place that has friendly people to help along with awesome storage solutions made my day! I am so happy and grateful for Storage Master! If anyone asks me I know who I will be recommending for storage.
Hulk Mom3 months agoUnbelievably great transaction. Smooth, and all paperless from start to finish. Loved that I could go on at midnight the night prior to rental, pick what I wanted, walk in the next day to finalize paperwork and then borrow a truck to move all of my stuff. Seamless!
Jessica Fagan3 months agoFrom start to move, Storage Master has been amazing. I personally worked with Jason. He helped me figure out the size that would work best for my situation, he also explained the entire process thoroughly, and it was no problem at all to get extended hours on the moving truck and access into the units as well. I am happy with my decision to store my things with Storage Master! They make a semi stressful situation bearable and easy.
Mindy Brence4 months agoJason has been very easy to work with. I started with one storage, then added a second when my Mom moved and then a 3rd when my boyfriend moved. Every time I called up and Jason had everything ready before I walked through the door.
Tracy Lofy4 months agoThe new management rocks, they are helpful and always professional. Clean secure units. I would recommend Storage Master for your storage needs.
Karen Wenzel6 months agoWe love our storage unit at Storage Master. Use of the truck is always helpful. Just recommended a client use their "Self-Storage on Wheels". Very helpful and client was very happy. Much easier to use than a POD...
highly recommend. They have several locations convenient to all areas of the Milwaukee Metro area
Shanta Lock6 months agoI for one love this place. The staff was friendly, helpful, and understanding about my needs for storage. I love the climate control storage area and the cleanliness of the property. One day I needed to get in later than the hours permitted, I called the emergency number and the guys got right on it to let me in and it was on a holiday. Oh, and let me not leave out the fact that it is very affordable. Thanks guys!
